# FAQs

Credits & Billing

#### What is a credit?

1 credit equals 1 minute of processing time.

Credits are used for:

* Audio transcription
* Live transcription
* Video processing
* Translation<br>

#### How are credits calculated?

* Audio transcription: 1 credit per minute (rounded up)
* Live transcription: 1 credit per minute (rounded up)
* Video transcription: 1 credit per minute + 3 credits per GB
* Translation: 1 credit per \~3,000 tokens<br>

#### Do unused credits roll over?

* Subscription credits reset monthly and do not roll over.
* Top-up credits do not expire.

#### When are credits deducted?

Credits are deducted after successful processing.

Failed sessions do not consume credits.

#### Can I use top-up credits with a subscription?

Yes. Subscription credits are used first.\
Top-up credits are used once subscription credits are exhausted.

#### What happens if I cancel my subscription?

* Cancellation takes effect at the end of the billing period.
* Credits remain usable until the period ends.

### Transcription & Accuracy

#### How accurate is the transcription?

Accuracy depends on audio quality:

* Clear audio: up to \~99.7%
* Moderate background noise: 95–98%
* Heavy accents: 90–95%
* Multiple speakers: 85–92%<br>

#### Does the platform support multiple languages?

Yes. The system automatically detects and supports 99+ languages.

Translation supports 40+ target languages.

#### Can I manually select the language?

Language detection is automatic. Manual selection is not required.

#### What affects transcription quality?

* Background noise
* Overlapping speakers
* Low sample rate
* Strong accents
* Poor microphone quality

#### Does the platform identify different speakers?

Speaker diarization is planned for a future release.

### Live Transcription

#### How long can a live session run?

Live sessions automatically stop after 1 hour.

#### What happens if my connection drops?

If streaming is interrupted, the session ends and the transcript up to that point is saved.

#### Are live transcripts saved?

Yes. All completed live sessions are stored as sessions in your account.

### File Upload & Processing

#### What file formats are supported?

Audio:\
MP3, WAV, M4A, FLAC, OGG, WEBM

Video:\
MP4, MOV, AVI, MKV, WEBM

#### What are the file size limits?

* Audio: 1GB maximum
* Video: 2GB maximum

#### Why did my upload fail?

Common causes:

* File exceeds size limit
* Unsupported codec
* Corrupt file
* Network interruption<br>

#### How long does processing take?

* 6-minute file: typically under 30 seconds
* 1-hour file: typically under 5 minute
* Live transcription: near real-time (<100ms latency)

### Translation

#### How is translation billed?

1 credit per \~3,000 tokens of transcript text.

#### Are timestamps preserved during translation?

Yes. Timestamps and structure are retained.

#### Is translation word-for-word?

No. Translation is context-aware and preserves meaning rather than literal phrasing.

#### Is my data secure?

* Data encrypted in transit (TLS/SSL)
* Secure cloud storage
* Access restricted to account owner unless shared

#### Is my data used to train AI models?

No. Your transcriptions are not used for model training.

### Payments

#### What payment methods are supported?

Crypto:

* Ethereum (EVM-compatible)
* Solana
* USDC

#### When are credits added after payment?

Credits are issued automatically after payment confirmation.

Crypto payments require on-chain confirmation.

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